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What is Your North Star?

What is Your North Star?

Is there a brand/restaurant/retail store that you are particularly loyal to? For most of us, the answer is yes.  Have you ever asked yourself, “Why do I prefer this place to somewhere else?”  The reason is probably because you have something in common – your values.  They deliver a customer experience that you value as much as they do.

Is Your Business Running You?

Is Your Business Running You?

Recently, a business owner shared with me that during an evening walk with his family, he spent the entire time on the phone, basically ignoring the people most precious to him. He was annoyed, discouraged, and disappointed in himself. Sound familiar? I hope not, but if this sounds like you read on.

Being successful means having healthy relationships, with your family, friends, associates, your business, and yourself. Like personal relationships, there are signals that your relationship with your business needs some attention. Here are a few signs that you are out of balance:
• You feel like you never have enough time.
• You believe that you must oversee everything or do it yourself.
• Time off is a luxury you think you cannot afford.

Vacation, Vacation, Vacation!

Vacation, Vacation, Vacation!

It is that time of the year again, the summer buzz is in the air and vacations are top of mind. This presents an opportunity and difficulty for small business owners. By respecting and allowing your employees desire for vacation and personal days you help move towards building an awesome place where they want to work. This also can result in a huge loss of productivity and an increased level of pressure on yourself and other staff members. While on the other side of that if you deny people the ability to take time off you are more than likely going to end up with a staff that resents you and therefore is not keeping the companies mission at top of mind. The fact is that a healthy business requires a healthy staff and personal time is a major component to that health. These are a few things to keep in mind when coming into this topic within your own company.

Tools for Going Back to the Office

Tools for Going Back to the Office

Our pandemic lockdown is ending and many businesses are allowing their people to return to the workplace. Going to work seemed so simple 18 months ago, so why is it a challenge now? For some people, working from home has been a gift of quiet and freedom. For others, it was a balancing act and isolating. Regardless of where you fell, going back to the workplace is going to be a change in habits and routine.

Are You Annoying Your Customers with Poor Customer Service?

Are You Annoying Your Customers with Poor Customer Service?

I recently needed some work done on my basement. While I have no complaints with the quality or timeliness of the work done, the customer service aspect was, well, lacking would be the polite descriptor. It started with the estimator who never sent the estimate until I emailed him and asked for it. The people who showed up to do the work did not show up when I was told they were coming. And then the bill arrived…

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