Operations

What Got You Here...

One of the biggest fallacies in the business world related to coaching is that coaching is for struggling businesses and business owners.  The reality is that this couldn’t be further from the truth!  Coaching works best for businesses and owners that have already reached a level of success, and are ready for the next level, which gets harder and harder as you grow.  Best Selling author and business thought leader Marshall Goldsmith’s book “What Got You Here Won’t Get You There” is all about the challenges of moving up to new levels, and what you need to leave behind, to let go of, in order to take on the new challenges.  Let’s take a look at 3 of the most common growth challenges you might be experiencing despite your success.

Are Your Office Procedures Optional?

Do you ever get tired of reminding employees to do their jobs in accordance with the documented policies, procedures, and systems?  Do you feel like a kindergarten teacher trying to get your children to stay in line?  Have you experienced any of these challenges lately: missing deadlines, customer complaints, and recurring annoyances? How often? What is it costing you in time, productivity, and customer retention? Well, few things in business are less glamorous than reviewing your office or operations policies and procedures. It’s way more fun to sell things and make money than it is to make and uphold the rules.  However, the successful growth of your company will depend on your staff’s ability to execute these policies and procedures consistently.