Do you ever get tired of correcting your team (or spouse or kids)? Well, if you’ve ever read the book “Whale Done”, you know that trainers figured out early on that you can’t “Correct” a killer whale, but you can “Re-Direct” it instead to accomplish the same thing! While your team members are certainly not the same as a pod of killer whales (I hope), they probably prefer the same approach to helping them choose better actions when they need help doing so. So what does Re-Direction look like in the workplace?
Let’s face it, at one time or another you have experienced the joy and wonder of working in a team environment. (Hopefully, you picked up on the sarcasm here…I’m laying it on pretty thick!) Don’t get me wrong, working in a team can be great when members are aligned and working together to accomplish the task before them. But, there are also those times when working with a team can feel like you’ve been sentenced to a life in prison with no chance of parole.
Take a minute to picture the following scenario. You’ve just arrived at the pool to relax with your family when out of nowhere a mother and father rush their young toddler up to the lifeguard on duty. The young girl is motionless and the panic is starting to build in the parents’ faces. Calmly and controlled, the lifeguard springs into action and within minutes a team of people descend to administer treatment to the young girl and bring her back to life.