employee accountability

Better Results through Clear Expectations

In my coaching sessions so far this week, the topic of Setting Expectations has come up several times.  It usually starts with, “So-and-so didn’t do what I expected again.”  My first question is almost always, “Are you sure he/she knew what you expected?”  The typical answer is “I think so…I told him/her a couple times.”  Does this pattern sound or look familiar to you?  Are you getting tired of this conversation yet?

How to Hold Employees Accountable

Teaching people how to be accountable will take some time, but it is always worth it because they will improve for you on a steady basis long before they get to owning their accountability. The steps are fairly simple and straight-forward, just like most fundamentals of business. The key is to decide whether you want to be a great task master or a great leader.