Are Your Office Procedures Optional?

Do you ever get tired of reminding employees to do their jobs in accordance with the documented policies, procedures, and systems?  Do you feel like a kindergarten teacher trying to get your children to stay in line?  Have you experienced any of these challenges lately: missing deadlines, customer complaints, and recurring annoyances? How often? What is it costing you in time, productivity, and customer retention? Well, few things in business are less glamorous than reviewing your office or operations policies and procedures. It’s way more fun to sell things and make money than it is to make and uphold the rules.  However, the successful growth of your company will depend on your staff’s ability to execute these policies and procedures consistently.