by Sandy Merritt | Jun 3, 2021 | Communication, Customers
Are You Annoying Your Customers with Poor Customer Service? I recently needed some work done on my basement. While I have no complaints with the quality or timeliness of the work done, the customer service aspect was, well, lacking would be the polite descriptor. It...
by Mark McNulty | May 27, 2021 | Business Ownership, Communication, Employee Retention
As the economy comes back online and employees start to come into work vs working virtually and customers begin buying again, all seems great, right? Well in conversations with my clients and other area businesses, there’s lots of good news, and also new challenges. ...
by Sandy Merritt | May 6, 2021 | Communication, Employee Retention, Employees, Team
A neighbor shared that at soccer practice, none of the parents spoke to each other as they would have done pre-Covid. Other parents I asked echoed this saying everyone stayed in their cars or concentrated on their devices. It feels like we have lost our ability to be...
by Sandy Merritt | Mar 11, 2021 | Communication, Employee Retention, Employees
Does anyone have a “Users Guide to Leading During a Pandemic?” How about one for after a pandemic? Neither do I. If you are stuck and unsure how to move forward, it’s time for some new beliefs. This past year has certainly seen accelerated change as we navigated the...
by Sandy Merritt | Feb 25, 2021 | Communication, Customers, Employee Retention, Employees
Every business owner understands the value of loyalty and we strive to keep our customers happy so that they come back to do business with us. It is a rare business owner who is the only person that interacts with customers, so my question is, have you built that...
by Sandy Merritt | Feb 12, 2021 | Business Passion, Communication, Customers
Doing More for your Customers You love your customers! But do they know that? There is one family in Cleveland that does. When I lived in Cleveland, one of my favorite family-owned restaurants was LaRich’s. Our standard order was pizza and a Grossberger Salad. A...
