by Sandy Merritt | Jun 3, 2021 | Communication, Customers
Are You Annoying Your Customers with Poor Customer Service? I recently needed some work done on my basement. While I have no complaints with the quality or timeliness of the work done, the customer service aspect was, well, lacking would be the polite descriptor. It...
by Sandy Merritt | May 20, 2021 | Customers, Marketing
Like many of you, I talk to a lot of people about my business, and I am always looking for prospects. Now that we are venturing out, safely, from behind our Zoom screens, we are talking to even more people about our businesses. The myriad of prospects will include a...
by Sandy Merritt | Feb 25, 2021 | Communication, Customers, Employee Retention, Employees
Every business owner understands the value of loyalty and we strive to keep our customers happy so that they come back to do business with us. It is a rare business owner who is the only person that interacts with customers, so my question is, have you built that...
by Mark McNulty | Feb 18, 2021 | Customers
Building Loyalty in the New Year In my last blog, I wrote about the care and nurturing of Your Biggest Fans, and after discussing the topic with several business owners and clients, I realized that many of you don’t know how to get clients to this point on a regular...
by Sandy Merritt | Feb 12, 2021 | Business Passion, Communication, Customers
Doing More for your Customers You love your customers! But do they know that? There is one family in Cleveland that does. When I lived in Cleveland, one of my favorite family-owned restaurants was LaRich’s. Our standard order was pizza and a Grossberger Salad. A...
by Mark McNulty | Feb 4, 2021 | Business Keys, Customers
Showing the love to your biggest fans When it comes to growing our businesses, we all know that Word of Mouth is often one of the best sources of leads and new clients. We all know that warm fuzzy feeling when a prospect calls or drops in and says “Mary told me to...
