Building Loyalty in the New Year

Building Loyalty in the New Year

Building Loyalty in the New Year In my last blog, I wrote about the care and nurturing of Your Biggest Fans, and after discussing the topic with several business owners and clients, I realized that many of you don’t know how to get clients to this point on a regular...
Showing the Love to Your Biggest Fans

Showing the Love to Your Biggest Fans

Showing the love to your biggest fans When it comes to growing our businesses, we all know that Word of Mouth is often one of the best sources of leads and new clients. We all know that warm fuzzy feeling when a prospect calls or drops in and says “Mary told me to...
What Level is Your Customer Service?

What Level is Your Customer Service?

One of the most common questions I ask at networking events is “So, Ms. Business Owner, why do your customers buy from you instead of your competition?”  And one of the most common answers is “Our great service.”  The problem with this answer is that it barely means...