Correction vs Re-Direction

Correction vs Re-Direction

Do you ever get tired of correcting your team (or spouse or kids)?  Well, if you’ve ever read the book “Whale Done”, you know that trainers figured out early on that you can’t “Correct” a killer whale, but you can “Re-Direct” it instead to accomplish the same thing! ...
Better Results through Clear Expectations

Better Results through Clear Expectations

In my coaching sessions so far this week, the topic of Setting Expectations has come up several times.  It usually starts with, “So-and-so didn’t do what I expected again.”  My first question is almost always, “Are you sure he/she knew what you expected?”  The typical...
How to Hold Employees Accountable

How to Hold Employees Accountable

I have been asked multiple times, by frustrated business owners, how to hold people accountable for their work. It is one of the biggest challenges, yet one of the most misunderstood concepts in the business world. When I started asking people what they thought about...