Effective communication is one of the most important aspects of running a successful business. It plays a crucial role in creating a positive work environment and driving productivity. However, communication is not just about conveying messages, but also about building trust and strengthening relationships between employees and their leaders. Trust
Every business owner understands the value of loyalty and we strive to keep our customers happy so that they come back to do business with us. It is a rare business owner who is the only person that interacts with customers, so my question is, have you built that
Spring is the season of new beginnings. As the trees bud, it is a great time for you to start some new growth of your business. Last Spring was marked by confusion and uncertainty. This Spring we are all feeling hopeful, so share messages of renewal and
There are very few businesses that have not been impacted by the events of 2020. For most of us, the way we work and often where we work is different than it was a year ago. The same is true for our employees. Your culture is the foundation
We are all eager to reopen our businesses and our economy. You have the new signage, hand sanitizer stations, and have redone the layout of your facility. Your team, however, missed Spring Training. Even people who continued to work from home may have lost some conditioning to
Do you ever get tired of reminding employees to do their jobs in accordance with the documented policies, procedures, and systems? Do you feel like a kindergarten teacher trying to get your children to stay in line? Have you experienced any of these challenges lately: missing deadlines, customer
Many business owners find themselves in a similar place after a while – their business is doing pretty well and they are making a decent living, but there is something missing. They don’t feel as fulfilled at the office as they thought they would, and they feel like something is
Do you ever get tired of correcting your team (or spouse or kids)? Well, if you’ve ever read the book “Whale Done”, you know that trainers figured out early on that you can’t “Correct” a killer whale, but you can “Re-Direct” it instead to accomplish the same thing!
In my coaching sessions so far this week, the topic of Setting Expectations has come up several times. It usually starts with, “So-and-so didn’t do what I expected again.” My first question is almost always, “Are you sure he/she knew what you expected?” The typical answer is “I
Let’s face it, at one time or another you have experienced the joy and wonder of working in a team environment. (Hopefully, you picked up on the sarcasm here…I’m laying it on pretty thick!) Don’t get me wrong, working in a team can be great when members are
Take a minute to picture the following scenario. You’ve just arrived at the pool to relax with your family when out of nowhere a mother and father rush their young toddler up to the lifeguard on duty. The young girl is motionless and the panic is starting to
We’ve all heard it from our friends, co-workers, networking partners and pretty much everybody who ever tried to tell someone else what to do – “they just didn’t listen to me”, or some form of that statement. Well I have good news and bad news
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